More pipeline than
your team can {{ heroSwap }}.
Every record you own — dialed, qualified, and dispositioned by AI voice agents. Your closers only touch the ones worth closing.
The revenue is already in your CRM. The capacity to call it isn't.
You're sitting on thousands of records that would fund if somebody worked them. The borrower who said no in March is a different borrower in September — a position paid down, a lien released, a season turned. None of it shows up in your CRM.
Working that data means turning over every stone — headcount, grit, and the discipline to keep dialing a list that mostly says no. Your reps would rather chase this week's hot leads. So it sits.
Every stone still needs turning. It just doesn't need a person to turn it.
A rep you don't have to hire, manage, or motivate.
A voice agent holds a real phone conversation. It dials out, says what it is, asks what your reps ask, handles the objections, texts an application link mid-call, and writes everything to your CRM.
Your team stops making all the calls and starts closing the ones that matter — and you can buy more leads without wondering who will call them.
Your revenue engine.
You hand us a list. We make every dial on it. Back comes a warm transfer, an application already out, and a record that knows more than it did this morning. Two touchpoints for your team: the list out, the close in.
An agent for every list you aren't calling.
Same infrastructure stack and technology. Each one is tuned to a different lead source — a nine-month-old decline is not the same conversation as a renewal.
Not sure which leads to start with?
A warm merchant, a full file, nothing left to guess.
You already have too many names and numbers. Your rep inherits a merchant who just raised their hand — and the file that proves it.
As volume builds, the system learns which funders buy which paper from you — stack shape, revenue band, industry, time in business — and routes each application to the right desk instead of a manual decision.
Three ways to work the same list.
The difference isn't dial speed — it's who does the work. A dialer is a tool your reps operate. This is the labor: it holds the conversation, decides who's worth your rep's time, captures the documents, hands over a finished file.
The honest version: this doesn't replace your closers, it protects their hours. It takes the first touch — dialing, machines, qualification, the document chase, the CRM entry — so the people you pay to close only sit in conversations worth closing.
Guardrails first. Volume second.
Consent, DNC, calling windows, disclosures, retry caps, machine detection — all of it is hard-coded below the agent, not configured per campaign. The agent can't operate outside it. Anything that fails a check is stopped, not queued.
We own every layer that touches the call.
Carrier routing, the conversation runtime, the lending model, the policy engine. Each one is ours because each one decides whether a regulated dial connects, qualifies, and holds up under audit — and none of that can be tuned from behind someone else's API.
A console, not a black box.
You watch it run. Campaigns, the live queue, every recording and transcript — plus what comes out of thousands of conversations your floor was never going to have.
Work in our console, or never open it at all.
Want a place to watch the calling live and manage lists? You have one. Want outcomes in your CRM and nothing else? Never log in. Either way your CRM stays the system of record, and everything is exportable on demand.
One fixed cost per lead. No meter, no revenue share.
You hand us your leads and pay one fixed unit price per lead, charged at upload. Usage models charge more when leads are hard to reach. Ours doesn't move.
What you are charged for, and when.
One price per lead, charged when the lead arrives — and a defined body of work that follows it.
A lead is charged the moment it is uploaded — one fixed price, up front, before any work is done.
In exchange the record gets a full working cycle and everything it produces.
Privacy Policy
This Privacy Policy explains how LeadRefinery LLC (“LeadRefinery,” “we,” “us,” or “our”), handles personal information. It covers our website, our communications with businesses and prospective clients, and the calls, text messages, and emails placed through our platform on behalf of our business clients.
See Section 8 — Do Not Call and Your Communication Choices. You can also contact us directly at privacy@leadrefinery.ai, and we will add you to our internal do-not-call list and suppress your contact information across our platform.
To find out who was calling, or to ask about your information, see Section 13 — If You Were Contacted Through Our Platform.
1.About LeadRefinery and This Policy
LeadRefinery is a Florida limited liability company that provides a business-to-business technology platform. Our platform places outbound telephone calls using an artificial, AI-generated voice, and can deliver a link by text message or email, in each case on behalf of our business clients and to contacts those clients supply.
We do not sell leads, and we do not originate or purchase the contact records worked through our platform. Those records come from our clients.
This Policy does not apply to the practices of our clients, or of any other company whose website or application you visit — including any application form you may be directed to by a link we deliver. Those organizations have their own privacy policies.
2.Our Two Roles — Please Read
We handle personal information in two very different capacities. Your rights, and the right point of contact, depend on which one applies.
A. Information we handle for our own purposes
When you visit our website, contact us, request information, or interact with us as a business contact or client user, we decide how and why your information is used. In privacy terms we act as a “controller” or “business” for that information, and this Policy governs it directly.
B. Information we handle on behalf of our clients
The merchant contact records worked through our platform — and the call, message, and outcome data generated from contacting them — are processed on behalf of the client that supplied them. That client decides who is contacted, what is offered, and on what legal basis. In privacy terms we act as a “service provider” or “processor” for that information, under a written agreement that limits how we may use it.
If you were contacted through our platform and want to exercise privacy rights over your information, the client on whose behalf the contact was made is generally the right party to address. We will help route your request — see Section 13. You do not need to contact anyone else to stop receiving communications: we will honor an opt-out request made directly to us, regardless of which client is involved.
3.Information We Collect
Website visitors and business contacts
- ·Contact and business details you give us — name, business email address, telephone number, company name, job title, and anything you include in a form or message.
- ·Correspondence — emails, messages, and records of our communications with you.
- ·Device and usage information — IP address, browser and device type, pages viewed, referring pages, and dates and times of access, collected automatically as described in Section 9.
- ·Prospect information — business contact details obtained from public sources and third-party business-data providers, used to contact businesses about our services.
Client account users
- ·Account and access information — name, business contact details, login credentials, permissions, and records of activity in the platform.
Information processed on behalf of clients
- ·Merchant contact records supplied by the client — typically business name, contact name, telephone number, email address, business address, industry, and related business information.
- ·Call content — audio recordings and/or transcripts of calls placed through the platform, where recording or transcription occurs (see Section 4).
- ·Call and message metadata — date, time, duration, telephone numbers involved, delivery status, call outcome and disposition, and transfer records.
- ·Compliance records — suppression and do-not-call screening results, opt-out requests, and related records we keep to demonstrate compliance.
4.Calls, Recording, and AI Voice
Calls use an artificial, AI-generated voice
Calls placed through our platform are made using an artificial, AI-generated voice rather than a live person. The voice agent identifies the business on whose behalf the call is made and provides the disclosures required by applicable law. You may ask to be removed from further contact at any point during a call, and that request will be honored.
Call recording and transcription
Calls placed through our platform may be recorded and/or transcribed. We use recordings and transcripts to operate and improve the service, to handle and route the call, to maintain records of what was said and of opt-out requests, to monitor quality, and to demonstrate compliance with telemarketing and consumer-protection laws.
Where notice or consent to recording is required, notice is given at the beginning of the call. If you do not wish to be recorded, you may say so or end the call.
Voice data
We use call audio and transcripts only for the purposes described above. We do not use call audio to create voiceprints or other biometric identifiers, we do not use voice data to identify or authenticate individuals, and we do not use it to infer characteristics about you.
5.Text Messages and Email
Where a contact has expressed interest during a call, our platform may send a text message or email containing a link to the client’s application or website. We do not send marketing text messages or emails on our own behalf to contacts in our clients’ records.
- ·Text messages. Reply STOP to any message to stop receiving further messages, and HELP for assistance. Message and data rates may apply. Message frequency varies.
- ·Email. Commercial emails include a functioning unsubscribe mechanism and accurate sender identification, as required by the CAN-SPAM Act.
An opt-out received on any channel is applied across all channels — see Section 8.
6.How We Use Information
We use personal information for the following purposes:
- ·To provide, operate, maintain, and support the platform and our services, including placing calls and delivering messages at our clients’ direction.
- ·To perform compliance screening — including do-not-call, suppression, reassigned-number, and line-type checks — and to enforce calling windows, contact frequency limits, and opt-outs.
- ·To maintain records required for legal compliance, to respond to disputes, regulatory inquiries, and legal claims, and to establish or defend legal rights.
- ·To secure the platform, prevent fraud and abuse, and troubleshoot technical problems.
- ·To communicate with businesses and prospective clients about our services, and to respond to inquiries.
- ·To evaluate and improve our platform, models, and service quality. For this purpose we use operational data such as call outcomes and dispositions, together with de-identified and aggregated data. We do not use this information to build profiles about individual consumers, and we do not use it to improve any other company’s products or services.
- ·To comply with legal obligations and enforce our agreements.
7.How We Share Information
We share personal information only as described below.
- ·With our clients. Contact records, call outcomes, dispositions, and related results are made available to the client on whose behalf the contact was made.
- ·With service providers. We use third parties to operate the platform — including telephony and messaging carriers, cloud hosting and storage providers, voice and transcription technology providers, and compliance and suppression data vendors. They may access personal information only to perform services for us, and are bound by confidentiality and data-protection obligations.
- ·With professional advisors. Attorneys, accountants, auditors, and insurers, as needed.
- ·For legal reasons. Where we believe disclosure is required by law, subpoena, or legal process, or is necessary to protect the rights, property, or safety of LeadRefinery, our clients, or others.
- ·In a business transaction. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising or targeted advertising, as those terms are defined under applicable state privacy laws.
8.Do Not Call and Your Communication Choices
You can stop receiving communications placed through our platform at any time, and you do not need to identify the client involved to do so.
How to opt out
- ·On a call — tell the agent you do not want to be contacted, or ask to be placed on the do-not-call list.
- ·By text — reply STOP to any message you receive.
- ·By email — use the unsubscribe link, or write to privacy@leadrefinery.ai.
- ·Directly — email privacy@leadrefinery.ai with the telephone number or email address you want suppressed.
What happens when you opt out
We maintain a written internal do-not-call policy and an internal do-not-call list. When we receive an opt-out request through any channel, we record it and suppress the contact information across our platform — including across telephone, text message, and email, and across all campaigns and clients operating on the platform — within the period required by law, and promptly in practice.
We also screen contact records against the National Do Not Call Registry and applicable state do-not-call registries before and during campaigns. You may register your number with the National Do Not Call Registry at donotcall.gov.
Opting out does not require you to give us any information beyond what is needed to identify the contact information to suppress, and we will not charge you or treat you differently for opting out.
9.Cookies, Analytics, and Opt-Out Signals
Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. Where we use analytics tools, we use them only to measure aggregate site traffic and to improve our website. We do not use our website analytics for advertising, and we do not sell or share website-analytics data for cross-context behavioral advertising or targeted advertising.
Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how the site functions.
Where required by applicable state law, we recognize and honor universal opt-out preference signals, including the Global Privacy Control (GPC), transmitted by your browser or device.
10.How Long We Keep Information
We keep personal information only as long as needed for the purposes described in this Policy, and then for as long as necessary to comply with legal obligations, resolve disputes, and establish or defend legal claims. Because telemarketing and consumer-protection laws require callers to retain records — including consent, suppression, and call records — we retain compliance records for the periods those laws require.
For information processed on behalf of a client, retention is governed by our agreement with that client. On expiration or termination, or at the client’s direction, we return and/or delete the client’s contact records — other than de-identified and aggregated data, routine backups that age out on our normal cycle, and records we are required by law to retain.
Do-not-call and opt-out records are retained on an ongoing basis: we must keep them in order to continue honoring your opt-out.
11.Security
We maintain an information-security program with administrative, technical, and physical safeguards appropriate to the nature of the information we handle, including access controls and encryption of data in transit. Our platform is multi-tenant and is designed to logically separate each client’s data and traffic across the application, database, and telephony layers.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12.Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding personal information we hold about you as a controller or business:
- ·To know what personal information we collect, use, disclose, and retain, and the categories of sources and recipients.
- ·To access or obtain a copy of your personal information, including in a portable format.
- ·To correct inaccurate personal information.
- ·To delete personal information, subject to legal exceptions — including our obligation to keep do-not-call and compliance records.
- ·To opt out of the sale of personal information, sharing or processing for targeted advertising, and certain profiling. As noted in Section 7, we do not engage in these activities.
- ·To limit the use of sensitive personal information, where applicable.
- ·To not be discriminated against for exercising your rights.
How to exercise your rights
Email privacy@leadrefinery.ai or write to us at the address in Section 16. We will need enough information to verify your identity and locate your records; we use that information only to process your request. An authorized agent may submit a request on your behalf with proof of authorization.
We respond within the timeframes required by applicable law. If we decline your request, you may appeal by replying to our response or writing to privacy@leadrefinery.ai with the subject line “Privacy Appeal.” If your appeal is denied, you may contact your state attorney general.
If your request concerns information we process on behalf of a client, see Section 13.
13.If You Were Contacted Through Our Platform
If you received a call, text message, or email placed through our platform, the following applies.
- ·To stop the contact: use any method in Section 8. We will honor your request directly and suppress your contact information across our platform. You do not need to know which client was involved.
- ·To find out who was calling: the voice agent identifies the business on whose behalf the call is made at the start of the call. If you did not catch it, contact us at privacy@leadrefinery.ai with the telephone number contacted and the approximate date, and we will identify the client for you.
- ·To exercise access, correction, or deletion rights: the client that supplied your contact information decides how that information is used, so it is generally the right party to address, and it holds the record of where your information came from. Contact us and we will identify the client and forward your request. We will also act on the client’s instructions with respect to your information.
- ·To obtain call recordings or transcripts: contact us at privacy@leadrefinery.ai. We will respond as required by applicable law, and will verify your identity before releasing any recording.
14.Children’s Privacy
Our website and services are directed to businesses, not to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will delete it.
15.Changes to This Policy
We may update this Policy from time to time. We will post the updated version here and revise the “Last updated” date above. If we make material changes, we will provide additional notice as required by law. Your continued use of our website or services after an update means you acknowledge the revised Policy.
16.How to Contact Us
For privacy questions, requests, or opt-out requests:
LeadRefinery LLC · Terms of Use
Terms of Use
These Terms of Use (“Terms”) govern your access to and use of the website and platform provided by LeadRefinery LLC (“LeadRefinery,” “we,” “us,” or “our”) — together, the “Services.” By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
That agreement governs. These Terms apply only to matters it does not address, and the signed agreement controls in the event of any conflict. See Section 2 — Relationship to Other Agreements.
1.Who These Terms Apply To
These Terms apply to everyone who accesses the Services, including visitors to our website and individual users who access the platform under an account provided by their organization.
The Services are intended for business use by organizations and their personnel. They are not directed to consumers or to individuals acting for personal, family, or household purposes, and are not intended for anyone under 18.
If you use the Services on behalf of an organization, you represent that you are authorized to do so and that you accept these Terms on that organization’s behalf as well as your own.
2.Relationship to Other Agreements
Many organizations that use the Services have signed a separate written agreement with us — for example, a Platform Services Agreement.
If you are accessing the Services in connection with such a written agreement, that agreement governs. These Terms apply only to matters the written agreement does not address, and in the event of any conflict or inconsistency between these Terms and the written agreement, the written agreement controls.
Nothing in these Terms modifies, limits, supplements, or supersedes any written agreement between LeadRefinery and your organization. Where a written agreement contains provisions on liability, indemnification, data rights, confidentiality, or dispute resolution, those provisions apply in place of the corresponding provisions of these Terms.
Our Privacy Policy describes how we handle personal information and is incorporated into these Terms by reference.
3.Accounts and Credentials
- ·You must provide accurate information when an account is created for you and keep it current.
- ·You are responsible for safeguarding your login credentials, and for all activity that occurs under your account.
- ·Do not share credentials, allow others to use your account, or use anyone else’s account.
- ·Notify us promptly at support@leadrefinery.ai if you suspect unauthorized access.
We may suspend or disable an account or credential at any time if we reasonably believe it has been compromised or is being used in violation of these Terms.
4.Acceptable Use
You may use the Services only for lawful business purposes and in accordance with these Terms and any applicable written agreement. You will not:
- ·Use the Services in violation of any applicable law, including telemarketing, consumer protection, privacy, and data-protection laws.
- ·Circumvent, disable, or interfere with any security, access-control, compliance, or rate-limiting feature of the Services.
- ·Access the Services by automated means — including scraping, crawling, or harvesting — or attempt to access any account, system, or data you are not authorized to access.
- ·Reverse engineer, decompile, disassemble, or attempt to derive the source code, models, or methods underlying the Services, except to the extent applicable law prohibits this restriction.
- ·Use the Services to build, train, or improve a competing product or service, or copy any feature or design of the Services for that purpose.
- ·Resell, sublicense, rent, or otherwise provide access to the Services to any third party.
- ·Upload or transmit malicious code, or take any action that imposes an unreasonable load on the Services or interferes with their operation or with any other user.
- ·Upload or transmit content that is unlawful, infringing, deceptive, or that you do not have the right to provide.
- ·Misrepresent your identity or affiliation, or use the Services to impersonate any person or organization.
5.Use of the Platform to Contact Others
Use of the platform to place calls or send messages is governed by the written agreement between LeadRefinery and the organization on whose behalf those communications are made. That agreement allocates responsibility for consent, do-not-call obligations, campaign content, and related legal compliance. Nothing in these Terms grants any right to use the platform to contact anyone outside the scope of such an agreement.
6.Our Intellectual Property
The Services — including all software, models, algorithms, know-how, text, graphics, design, and documentation — are owned by LeadRefinery or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your organization’s internal business purposes, subject to these Terms and any applicable written agreement. All rights not expressly granted are reserved.
You may not use our name, logo, or marks without our prior written permission.
7.Feedback
If you send us suggestions, ideas, or feedback about the Services, we may use them without restriction, obligation, or compensation to you.
8.Third-Party Links and Services
The Services may link to or interoperate with websites, applications, or services we do not control. We are not responsible for their content, practices, or availability, and their inclusion does not imply endorsement. Your use of them is governed by their own terms and privacy policies.
9.Availability, Changes, and Suspension
We may modify, update, suspend, or discontinue all or part of the Services at any time. We do not guarantee that the Services will be available, uninterrupted, timely, secure, or error-free, and maintenance, updates, or events beyond our control may affect availability. Where a written agreement specifies service commitments, that agreement controls.
We may suspend or terminate your access to the Services if we reasonably believe you have violated these Terms or that suspension is necessary to protect the Services, other users, or to comply with law.
10.Disclaimers
The Services are provided “as is” and “as available.” To the maximum extent permitted by law, LeadRefinery disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.
Without limiting the foregoing, LeadRefinery does not warrant that your use of the Services will comply with applicable law, or that the Services will produce any particular result, outcome, or level of performance.
LeadRefinery is not your attorney and provides no legal advice. Any compliance features of the Services are operational tools, not a substitute for your own legal determinations and counsel.
11.Limitation of Liability
To the maximum extent permitted by law, LeadRefinery will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, or data, however caused and regardless of theory, arising out of or relating to these Terms or the Services.
LeadRefinery’s total aggregate liability arising out of or relating to these Terms or the Services will not exceed one hundred U.S. dollars ($100).
If your organization has a written agreement with LeadRefinery, the limitation of liability in that agreement applies in place of this Section as between LeadRefinery and your organization.
Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you. The limitations in this Section apply notwithstanding the failure of essential purpose of any limited remedy.
12.Indemnification
You will defend, indemnify, and hold harmless LeadRefinery and its affiliates, and their respective members, managers, officers, employees, and agents, from and against any third-party claims and resulting losses, damages, liabilities, settlements, and reasonable attorneys’ fees arising out of or relating to your use of the Services in violation of these Terms or applicable law.
This obligation is in addition to, and does not limit or replace, any indemnity in a written agreement between LeadRefinery and your organization; where such an agreement applies, its indemnification provisions control as between LeadRefinery and your organization.
13.Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Dade County, Florida.
Any dispute arising out of or relating to these Terms or the Services that is not resolved informally within thirty (30) days will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Dade County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
Each party waives any right to a jury trial and any right to bring or participate in any class, collective, or representative proceeding. Disputes will be arbitrated only on an individual basis.
Either party may seek injunctive or other equitable relief in the courts identified above to protect its intellectual property or confidential information pending arbitration.
If your organization has a written agreement with LeadRefinery containing a dispute resolution provision, that provision controls as between LeadRefinery and your organization.
14.Changes to These Terms
We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date above. If we make material changes, we will provide additional notice where required. Your continued use of the Services after an update means you accept the revised Terms. Changes to these Terms do not modify any written agreement between LeadRefinery and your organization.
15.General
- ·Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
- ·Severability. If any provision is held unenforceable, the remainder continues in effect and the provision is reformed to the minimum extent necessary.
- ·Waiver. No failure or delay in exercising a right waives it, and no waiver of one breach waives any other.
- ·Survival. Sections 2, 6, 7, 10, 11, 12, 13, and 15 survive any termination of your access to the Services.
- ·Understanding between us. These Terms, together with our Privacy Policy, govern your use of the Services — except that where a written agreement between LeadRefinery and your organization applies, that agreement governs as provided in Section 2.
16.Contact Us
LeadRefinery LLC · Privacy Policy
Send us the files that need attention.
- ✓{{ q.v }}